How do I know what size to order?

Please review the product description provided on each product page before placing your order. Our products can have different fits and measurements depending on the style.

If you’re between sizes or unsure about the fit, we recommend comparing the information provided in the product description with a garment you already own that fits you well.

What if I order the wrong size?

All sales are final, and we do not offer refunds for items that don't fit.

However, we may be able to offer a one-time size exchange if the requested size is available.

Items being exchanged must be new, unworn, unwashed, and in their original condition. Items that have been worn, washed, altered, damaged, or otherwise show signs of use are not eligible for exchange.

The original item must be returned to us before the replacement item is shipped. Customers are responsible for the cost of returning the original item.

Exchanges are subject to inventory availability and are not guaranteed.

What if the size I need is sold out?

If the size you need is sold out, we unfortunately cannot guarantee an exchange.

We do not reserve or hold sold-out items for future exchanges. You are welcome to sign up for our email list or follow us on social media for future restocks and releases.

Can I exchange my item for a different style or product?

Exchanges are generally limited to the same product in a different available size.

We cannot guarantee exchanges for a different product, collection, or future release.

How long do I have to return an item for an approved exchange?

Once an exchange has been approved, the item must be returned within 3 days.

The item must be new, unworn, unwashed, and in its original condition.

If we do not receive the item within that timeframe, the exchange request will be considered closed and the item originally purchased will not be held.

Please do not send an item back without first contacting us and receiving approval for the exchange.

Do you offer refunds?

No. All sales are final.

Because we are a small business, we are unable to offer refunds for incorrect sizing, change of mind, or other reasons unrelated to an error or defect on our end.

Please review the product description and shipping information before placing your order.

Can I cancel my order?

Because we are a small business and begin processing orders quickly, cancellations are not guaranteed once an order has been placed.

If you need to request a cancellation, please contact us as soon as possible. Once an order has entered processing or shipped, it cannot be canceled.

What if I received the wrong item?

If we made a mistake and sent you the wrong product or size, please contact us within 3 days of delivery.

We'll work with you to correct the issue and provide instructions for returning the incorrect item.

What if my item arrives damaged or has a manufacturing defect?

We want you to receive your order in the condition it was intended to be in.

If your item arrives damaged or appears to have a manufacturing defect, please contact us within 3 days of delivery and include photos of the item and packaging.

We'll review the issue and determine the appropriate solution.

Normal wear and tear, damage caused after delivery, or damage resulting from improper washing or care is not considered a manufacturing defect.

How long does it take for my order to ship?

Our normal processing time is 1–3 business days.

Processing time is the time it takes us to prepare your order before it is handed over to the shipping carrier.

Once your order ships, you will receive tracking information.

My tracking says "label created." Has my order shipped?

Sometimes tracking information can take a little time to update after a package is handed over to the carrier.

Please allow some time for the carrier to scan and update the package in their system.

My package is taking longer than expected. What should I do?

Once your order has been handed over to the shipping carrier, delivery timing is outside of our control.

Please check your tracking information for the most current update.

If your package appears to be delayed or stalled, we recommend contacting the shipping carrier directly.

Can I get a refund for my shipping cost if my package is delayed?

Shipping fees are non-refundable.

We are not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

My package says delivered, but I can't find it.

Please first check around your delivery location, with household members, neighbors, and any designated delivery areas.

If the carrier shows the package as delivered but you cannot locate it, please contact the shipping carrier directly to open a delivery inquiry.

Once a package has been confirmed as delivered by the carrier, The Cultivated Roots cannot be responsible for lost or stolen packages.

Can I change my size after placing my order?

If your order has not yet been processed, contact us as soon as possible and we'll see if we can make the change.

We cannot guarantee changes once an order has entered processing.

Can I change my shipping address after ordering?

Contact us as soon as possible if you entered the wrong shipping address.

We will do our best to make changes before the order ships, but we cannot guarantee that an address can be changed after an order has been placed.

Customers are responsible for providing an accurate shipping address at checkout.

Will you restock a sold-out item?

Some products are limited releases and may not be restocked.

The best way to hear about restocks and new releases is to join our email list and follow us on social media.

Can I receive store credit for a future release if my size is sold out?

Store credit is not automatically provided when a requested exchange is unavailable.

Because many of our products are limited releases, we cannot guarantee that a future product will be available in the same style, size, or price.

Any store credit or other exception is handled on a case-by-case basis.

Before reaching out, please check:

• Your order confirmation email
• Your shipping confirmation and tracking number
• The product description
• Your shipping address
• Our processing and shipping information
• The FAQs above

We're a two-person team, so we truly appreciate your patience while we respond to messages.

We read every message and will get back to you as soon as we can.

Thank you for supporting our small business and allowing us to continue building The Cultivated Roots.